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Effective February 1, 2009
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Our customers are very important to us as is our commitment to produce and supply the highest quality products and services. Those commitments along with regulatory requirements provide the basis for the policies.
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All Zila sales are considered final and product returns are subject to review and approval. All approved returns are subject to a 25% re-stocking fee when product returns is not a result of defective goods, an incorrect order sent by Zila or shipping damage (see the following sections). Returns will only be considered within 30 days of receipt by the customer. Credit will be issued for the product and sales tax only, shipping charges will not be refunded. Only unopened products are eligible for return. To return unopened products, please obtain a Returned Merchandise Approval (RMA) from Zila Customer Service prior to returning the products. Products returned without the RMA number cannot be accepted by Zila.
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Defective goods: Defective goods are defined as products that have left our factory in a non-working or nonusable condition. Defective materials or workmanship for the Rotadent, pharma products and the Pro-Select Scaler are covered under separate warranty policies. To return defective goods, please obtain a Returned Merchandise Approval (RMA) number from Zila Customer Service prior to returning the products. Products returned without the RMA number cannot be accepted by Zila.
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30+ days after receipt of products: Zila products are not eligible for return or credit more than 30 days after the customer has received them. Shipping: Zila will pay for return shipping for all returned damaged or incorrectly shipped products. The customer is responsible for the shipping costs of products returned at the customer’s request.
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Products shipped to customer are not what were ordered: If incorrect products were shipped to the customer by Zila, we will replace the products with the products originally ordered. To return incorrectly shipped products please obtain a RMA number from Zila Customer Service prior to returning the products. The correct product will be shipped immediately upon issuing the RMA number. If the incorrect products have not been received by Zila within 30 days of issuance of the RMA number, the customer will be charged for the products. Products returned without the RMA number cannot be accepted by Zila. All products must be in original unopened condition.
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Damaged products: Products that have been damaged in-transit to the customer will be replaced, within 30 days of receipt by the customer, at no charge to the customer by Zila. To return damaged products please obtain a RMA number from Zila Customer Service prior to returning the products. Replacement items will be shipped to the customer upon receipt of the damaged products at Zila. Products returned without the RMA number cannot be accepted by Zila. Documented proof of damage signed by the delivery service may be required for credit.
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For information and to obtain a RMA number and shipping and handling instructions, please Click Here to submit your request.
Thank you for your support of Zila products. We value our customers. If you have any other questions not covered in this policy, please Click Here to submit your request. |
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